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Terms and Conditions of Sale

Terms and Conditions of Sale

ATTENTION: PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

FORMATION OF THE CONTRACT

  1. These Terms & Conditions apply to goods supplied directly by LOOKUNIQE to you registered in England and Wales.
  2. No contract exists between you and LOOKUNIQE for the sale of any goods until LOOKUNIQE has received your order and a confirmation of that order, which may be printed by you, has been displayed on your computer screen. A binding legal contract exists between you and LOOKUNIQE upon receipt of this confirmation.
  3. The contract is subject to your cancellation rights
  4. LOOKUNIQE reserves the right to amend these terms and conditions of sale without notice in the future.
  5. Any dispute or claim that either you or LOOKUNIQE may bring in relation to or in connection with these terms and conditions will be decided on the basis of English law by the English courts alone (unless you object and ask for a different jurisdiction or law apply).
    The language of this contract is English, and any disputes arising under this contract shall be conducted in English, but if you would like a dispute to be heard in another language then LOOKUNIQE will try to find ways to help.
  6. You may have other rights granted to you by law in addition to those set out in these terms and conditions, which LOOKUNIQE may not exclude. These terms and conditions do not affect those other rights granted by law. If you wish to obtain further information about your rights, you should speak to your local Citizen’s Advice Bureau or Trading Standards Office.

DESCRIPTION AND PRICE OF GOODS

  1. The description and price of the goods ordered will be as shown in the Shop at the time the order is placed.
  2. All goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, LOOKUNIQE will inform you by email or by telephone as soon as possible, and offer you an alternative product or refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card for the goods.
  3. Every effort is made to ensure that prices shown on the LOOKUNIQE website are accurate at the time the order is placed. If an error is found, LOOKUNIQE will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If you cancel, LOOKUNIQE will refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card for the goods.
  4. In addition to the price, you may be required to pay a delivery charge for the goods. This charge will be brought to your attention at the time you place your order for the goods.
  5. The price of all goods and delivery charges are inclusive of VAT.

PAYMENT

  1. Payment for the goods and delivery charges can be made using any of the methods shown on the LOOKUNIQE website at the time that you place your order.
  2. Payment for the Product may be made by PayPal, debit or credit card payment.
  3. You will not be the legal owner of the Product until LOOKUNIQE has received cleared funds from you for the total amount of the purchase price.

DELIVERY

  1. Goods ordered will be delivered to the exact address you give when you place your order. Deliveries cannot be made outside of the United Kingdom.
    1. If there is no-one at the given address who is able to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.
    2. If delivery cannot be made to your address, LOOKUNIQE will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card for delivery.
    3. Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, LOOKUNIQE will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, LOOKUNIQE will inform you as soon as possible.
    4. If you are not able to accept delivery when it is attempted our carrier will leave a ‘missed delivery card’ with your tracking number and date of attempted delivery. Carrier will attempt delivery up to three times. If Carrier is unsuccessful with all three delivery attempts, the shipment will be held at a nearby Carrier facility for five days before returning to LOOKUNIQE.
    5. You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

RETURNS

  1. You’re Right of Cancellation. Should you receive your purchase and decide that you no longer require the goods for whatever reason, they can be returned within 14 days of your receipt of the goods. To return the goods, please contact LOOKUNIQE Customer Care and one of our dedicated customer service representatives will provide you with return label. Goods will only be accepted for return if a valid return label has been issued by LOOKUNIQE within 14 days of delivery, unless we have notified you otherwise. LOOKUNIQE will cover the cost of returning the goods. You must take reasonable care to ensure the goods are not damaged until they are returned to LOOKUNIQE. Using the goods before returning them within the allotted 14 day period does not constitute taking reasonable care of them. If you use the goods before returning them to us you may be responsible for the costs of us reconditioning those goods. LOOKUNIQE may set off the cost of refurbishing the goods against the sums that you have paid for the goods, including any applicable VAT payable, if the goods are used prior to being returned under this clause. This does not affect your statutory rights.
    1. Faulty Goods. LOOKUNIQE is committed to ensuring that all products are to the highest standard. All our products have a one year manufacturers guarantee from the date of delivery should you experience a problem within this period please contact the LOOKUNIQE Customer Care and one of our dedicated customer services representatives will try to solve your problem. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified we will contact you and offer you a replacement or full refund.
    2. In certain cases LOOKUNIQE may not be able to provide the goods, or carry out some of its other duties under contract, because of something that is beyond LOOKUNIQE’s reasonable control. This could include war, an act of terrorism, widespread goods, fuel or power shortages, fire, flood, severe weather, other natural disasters, equipment failure or an accident that is not LOOKUNIQE’s fault. If this happens then LOOKUNIQE will not be responsible for so long as the effects of the event continue for any failure to provide the goods. LOOKUNIQE will continue to try to provide the goods as soon as possible despite any such events.

LIMITATION OF LIABILITY

  1. Nothing in these Terms of Sale shall limit LOOKUNIQE’s liability for death or personal injury arising from its negligence, or for fraud, fraudulent misrepresentation by LOOKUNIQE or its employees.
  2. LOOKUNIQE shall not be liable for any losses which were not reasonably foreseeable at the time of entering into a contract with LOOKUNIQE (whether or not caused by LOOKUNIQE’s negligence).

a)        LOOKUNIQE will not be responsible for any loss that could not have been expected to occur in advance of the loss occurring or any loss of any opportunity by you (including an opportunity for you or someone else to make, save or use money).

b)       For all LOOKUNIQE’s liability, you accept that LOOKUNIQE maximum financial responsibility to you will be the price of the goods even if the actual loss you suffer is more than that.

c)        The price of the goods has been calculated on the basis that LOOKUNIQE will exclude or limit its liability as set out in the contract. If you want LOOKUNIQE to take on more liability then please let LOOKUNIQE know and LOOKUNIQE will let you have a revised price.

GUARANTEE

  1. All goods supplied by LOOKUNIQE are free from defects for period stated within the product packaging from the date of supply. This guarantee does not affect your statutory rights.
  2. This guarantee does not apply to any defect in the goods arising from fair wear and tear (such as worn out filters, belts and brush bars), willful damage, accident, negligence by you or any third party, use otherwise than as recommended by LOOKUNIQE, failure to follow manufacturer’s instructions, or any alteration or repair carried out without approval from LOOKUNIQE.
  3. If the goods supplied to you develop a defect while under guarantee, or you have any other complaint about the goods, you should notify LOOKUNIQE by email support@lookuniqe.com

APPLICABLE LAW

  1. These terms and conditions of sale and the supply of the goods will be subject to English law, and the English courts will have exclusive jurisdiction in respect of any dispute arising from the contract.

CONTACT

  1. All comments, queries and requests relating to the use of your information are welcomed and should be addressed to LOOKUNIQE, by email support@lookuniqe.com

COMPLAINTS

  1. We are committed to providing excellent customer services to all of our customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our practices and ensure the best service for all of our customers.

    Please address your letter of complaint to “Head of Customer Services” via email to support@lookuniqe.com

FAULTY GOODS

  1. LOOKUNIQE prides itself on delivering complete customer satisfaction on all of its product and services. In the unlikely event that a product arrives damaged or faulty, please contact our Customer Care team who will advise you further and arrange a replacement if necessary.
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